Below you will find our Cancellation and Refund Policies. For sleigh rides made online please contact info@nysleighrides.com to inquire about refund eligibility. We determine eligibility based on our Cancellation & Refund Policy below.

Cancellation & Refund Policy...
Lake Placid Sleigh Rides ® 2018 All Rights Reserved.  Tel. 518.241.3388
  • Online reservations: There is a 48 hour cancellation policy for sleigh rides and horseback riding. If rides are cancelled in less than 48 hours, no refunds will be issued. No-shows / Same Day cancellations: No refunds are issued to same-day cancellations or no-shows
  • Any changes to a same day booking are subject to a $50.00 fee. Reservations can only be changed via email. Please contact us at bookings@nysleighrides.com
  • For same day reservations, please call us at 518.241.3388 for weather or snow conditions
  • Prices and times subject to change
  • No discounts offered during holidays
  • Credit Cards are processed at time of booking
  • Online reservations reserved within 24 hours without determining snow coverage and weather conditions such as lack of snow, heavy ice, rain and sleet receive a gift certificate valid for 1 year or the option to reschedule at a later date
  • If weather will prevent us from honoring a booking, LP sleigh Rides offers the customer the option to reschedule at a later date or offers a gift certificate, valid for 1 year, for future use. This policy applies to pre-paid bookings only. 
Eligible Refunds ...

or
Call: 518.241.3388 
Did we miss a refund ?
Did we miss a gift certificate ?
Let us know!
We receive many inquiries about bookings, gift certificates
and refunds. At times, we miss issuing a gift certificate or a
refund by accident. If this happened to you let us know by
filling out the Contact Us form.